Privacy Policy

Ganesha Home Health Care Services (“we”, “us”) provides home health care services in Indore. This policy explains what information we collect when you contact us or use this website, and how we handle it.

Information we collect

When you enquire by phone, WhatsApp, or through our booking form, we collect the name and contact details you provide, the address where care is needed, and details about the patient's condition and care requirements. We collect this only because it is necessary to arrange appropriate care.

This website does not run advertising trackers. Basic technical information such as your browser type and pages visited may be processed by our hosting provider to keep the site running and secure.

Health information

Details about a patient's medical condition are sensitive personal data. We use them solely to match a suitably trained caregiver and to brief that caregiver on the duty. They are shared only with the staff assigned to your case and, where relevant, with the treating doctor you ask us to coordinate with.

How we use your information

• To respond to your enquiry and arrange the care requested
• To brief and assign the caregiver placed with you
• To raise invoices and maintain payment records
• To contact you about an ongoing placement

We do not sell your information, and we do not share it with third parties for marketing.

Third-party services

Our booking form is hosted on Google Forms, and enquiries you send by WhatsApp are carried over WhatsApp's own infrastructure. Information you submit through those channels is also handled under their respective privacy policies.

Retention

We keep enquiry and care records for as long as needed to provide the service and to meet our accounting and legal obligations, after which they are deleted.

Your rights

You can ask us what information we hold about you, request that we correct it, or ask us to delete it where we are not required to keep it. Contact us at devendralalawat96@gmail.com or call 079747 36011.

Contact

Ganesha Home Health Care Services
375, Bajrang Nagar, Indore, Madhya Pradesh 452011
Phone: 079747 36011